
Need Urgent Assistance?
Call Us
00800 577 77777 / +27 12 272 0800
Email Us
cs.zaf@daimlertruck.com

How it works
On receiving a call for roadside assistance, our Customer
Assistance Centre (CAC) records all of the details on their
breakdown management system and searches for the most
appropriate FUSO S24h Technician to attend. All of our FUSO
S24h support vehicles are fitted with GPS trackers which
allows the location of each vehicle to be displayed on the
CAC's mapping system.
Once the appropriate Technician has been identified, the
CAC notifies them that there is a breakdown for them to
attend. The Technician can access all of the breakdown
details via their smartphone, standard issue for our FUSO
S24h Technicians, which they then use to accept the case
and provide an estimated time of arrival (ETA).
The CAC receives the ETA as a real-time update on their
breakdown management system and relays this to the
customer. The Technician continues to provide real-time
updates to the CAC via their smartphone until the vehicle is
back on the road.
All new FUSO Trucks receive cover for roadside assistance
and/or recovery for the first year should the vehicle be
stranded on the road and/or cannot be started, which can
be caused by a technical defect, which is covered under
warranty.

CXI (Customer Experience Index)
We want to hear from you
Your feedback matters to us. That is why after every new vehicle purchase or service of your current vehicle, our Ask Africa Team will reach out to you to find out about your experience with us. We encourage you to take the time to complete our survey, in order for us to improve the service that we provide to you.

Quality service
Access to the best
Access to quality service, and the availability of parts, determines how well and how long your fleet performs.
Throughout our extensive Southern African network of service centers, our specially trained technicians are ready to address all your service needs.
By guaranteeing FUSO Genuine Parts and properly implementing essential maintenance, we can keep your vehicles running smoothly to minimise the impact of downtime on your business.
We're always looking to improve ourselves and our offering, innovating and developing new technology for driving performance and comfort, to give you the best value for your money.

Our promise
Responsive and responsible customer care is a FUSO hallmark.
With our extensive dealership network in Southern Africa, FUSO customers can rest assured that their vehicles are always maintained in excellent working, profit-generating condition.
Our 'WE PROMISE' service concept ensures a consistently high-quality service experience for customers. Ensuring essential maintenance is properly implemented and fitting high-quality FUSO Genuine Parts keep their vehicles running smoothly and minimise their downtime.